Summary: Cleaning Wala respects your privacy. We don't collect personal data without your consent and we don't share your information with third parties for marketing purposes.
1. Information We Collect
1.1 Personal Information
Based on our app functionality, we may collect:
- Profile Information: Name, email address (as shown in ProfileScreen)
- Booking Information: Service preferences, booking dates, times
- Contact Information: Phone number, address for service delivery
1.2 Non-Personal Information
- App usage statistics and analytics
- Device information (model, OS version)
- Crash reports and error logs
1.3 Data We DON'T Collect
- Financial information (handled by payment gateways)
- Location data without permission
- Sensitive personal information
2. How We Use Your Information
- To provide and maintain cleaning services
- To process your bookings and manage appointments
- To send service notifications and updates
- To improve our app and user experience
- To communicate with you about your bookings
3. Data Storage and Security
3.1 Data Storage
Your data is stored securely on our servers with appropriate security measures:
- Encrypted data transmission
- Secure server infrastructure
- Regular security audits
3.2 Data Retention
We retain your personal information only for as long as necessary:
- Active accounts: Until you request deletion
- Booking records: 3 years for legal and accounting purposes
- Inactive accounts: Deleted after 2 years of inactivity
4. Data Sharing and Disclosure
4.1 Service Providers
We may share information with:
- Cleaning professionals to fulfill your bookings
- Payment processors for transaction handling
- Cloud storage providers for data hosting
4.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal obligations
- Protect our rights and property
- Prevent fraud or security issues
- Protect the safety of our users
4.3 What We DON'T Do
- We don't sell your personal data to third parties
- We don't use your data for unrelated marketing
- We don't share your data without your consent
5. Your Rights and Choices
5.1 Access and Control
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Opt-out of marketing communications
5.2 How to Exercise Your Rights
You can manage your data through:
- Profile settings in the app
- Contacting our support team
- Email request to our privacy team
6. Third-Party Services
Our app may use third-party services that have their own privacy policies:
- Payment Processors: Razorpay, Stripe, etc.
- Analytics: Google Analytics for Firebase
- Cloud Services: AWS, Google Cloud Platform
7. Children's Privacy
Our services are not directed to individuals under 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.
8. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
10. Contact Us